It is important that reusable cloth masks should be washed after each use or at least daily. Prolonged use, reuse without washing and touching or adjusting masks can lead to self-contamination and infection (of the wearer).
1. How long should I expect the products to arrive?
You can expect delivery to arrive within 5~7 days from purchase date.
2. How do I know my mask size?
Note: All the measurements are approximated for buyers' references. As each of our masks are home-made, there may be slight deviation from the illustrations above. Of course, our seamstresses will do their best to produce masks with consistent measurement. Thank you for your understanding and continuous support!
3. Is the mask useful in protecting against Covid-19?
While homemade cloth masks are generally unregulated in Australia, at F.ACE we ensure you that each piece of our mask is made according to DHHS guideline and of high quality (5 layers mask with 3 layers of cloth filter). Cloth mask does not guarantee protection against Covid-19, however studies have found that it can be effective to be used as source control which slow down the spread of community transmission. It is recommended for community use. Also, cloth mask reduces the adverse environmental effects of widespread use of disposable, non-biodegradable face mask.
For more information, please read the articles attached below provided by Australian government:
Face Covering Covid-19 by DHHS
Australian Government Department of Health - Effectiveness of cloth masks against Covid-19
4. What is your return/refund policy?
At the moment return of the product is ineligible due to hygienic and safety concerns. However, we may provide refund if there is enough evidence that the mask did not arrive to you or the mask is defective upon arrival.
5. Do you have any retail shop?
No. We purely operate through online platform at this stage.
For more inquiries, please drop us a message at contact. Our customer service team will get back to you ASAP.